What materials can be customized with your services?
- We offer customization services on glass, wood, acrylic, fabric, stone, and metal.
What customization techniques do you offer?
- We offer laser engraving, sandcarving, sublimation, screen print transfers, and UV/DTF transfers.
What is the difference between laser engraving and sandcarving?
- Laser engraving is a process that uses a laser beam to etch or engrave a design onto a material's surface. Sandcarving, on the other hand, uses a high-pressure stream of sand to cut or etch the design into the material. The difference between these two services is most obvious in glass. The laser creates the design by causing tiny fractures in the glass. This can cause the glass to continue to flake off and be inconsistent. It is also not recommended in glass or any other products that would need to be washed and used. Sand carving creates a smooth finish, free from flaking glass and is dishwasher safe.
Can you provide samples of your customization work?
- Yes, please visit our gallery page for previous customization work.
What is the turnaround time for customization orders?
- The turnaround time for customization orders depends on the material, technique used, and size/scale of the project. We try and work with any deadlines to get your project completed when you need it.
Do you offer rush orders?
- Yes, we do offer rush orders for an additional fee. Please contact us to discuss your specific requirements.
Can I provide my own artwork or design for customization?
- Yes, you can provide your own artwork or design for customization. We accept various high quality file formats, including AI, EPS, PDF, PNG, SVG and high-resolution JPG.
What are the pricing options for customization services?
- Our pricing options vary depending on the material, technique, quantity, and complexity of the design. We will provide you with a detailed quote for your specific order.
Is there a discount for bulk orders?
- Yes, we do offer discounts for bulk orders. Please contact us to discuss your specific requirements.
What are the payment options?
- We accept various payment options, including credit cards, PayPal, cash, check, Venmo, CashApp, and Pay Later.
Do you offer international shipping?
- Yes, we offer international shipping. Please contact us to discuss your specific requirements.
What is your return policy for customized products?
- We do not accept returns or exchanges for cusomized products, except in case of manufacturing defects or errors on our part.
Can I cancel or modify my customization order after it has been placed?
- We will do our best to accommodate any changes or cancellations to your order. However, please note that changes or cancellations may not be possible once production has started. Please contact us as soon as possible to discuss your request.